Cisco Reseller Partner Registration Help

Before you open a support case

Consider these additional ways to become part of the Cisco Partner Ecosystem:

More information and support
Your company might not have met the minimum partnership requirements in the Reseller Agreement titled the Indirect Channel Partner Agreement (ICPA).

Some of these requirements include:
  • Physical commercial business address location
  • An account(s) with at least one Cisco Authorized Distributor
  • Use of a functional and valid corporate website and email domain
  • For resellers, verifiable Cisco sales over the last 18 months
For local language versions of the Reseller Agreement, (ICPA), visit Partner Registration Reseller Agreements.

Open a partner program support case
  1. Before opening a case, review the business profile document below for the information that is needed. This will help us understand your company and intended business relationship with Cisco.


  2. You may be asked to provide the following information for uploading into a support case.
    • Previous Cisco purchases over the past 18 months, with supporting documentation such as invoices. This will expedite your case. In certain situations, serial numbers may also be requested.
    • Expected future purchases and sales, or a business plan which includes Cisco products, services, software, and solutions.
    • Any additional supporting documentation, such as customer purchase orders or your purchase orders to the distributor.
  3. Please note, failure to complete the required information in its entirety will prevent you from being able to submit case. Completing the case form fully and accurately is essential for ensuring a timely and proper resolution. Providing all necessary details avoid delays and follow-up questions. Minimum eligibility requirements are contained in the Reseller Agreement, (ICPA). For local language versions of the Reseller Agreement, (ICPA), visit Partner Registration Reseller Agreements.
Steps to Open Case:
  • Go to Customer Service Hub
  • Search “Registration”
  • Click “Open a case” link next to Become a Cisco Reseller or Distributor
  • For Type of Request, select “Partner Registration”
  • Navigate through the guided case flow to create case and submit