Lifecycle Advantage Cisco Web Security

Lifecycle Advantage Web Security Adopt Campaign Objectives

Primary objective: Make sure our customers are USING and REALIZING VALUE from their Cisco Web Security solution.

This digital journey will help customers:

Scale customer engagement coverage

Accelerate adoption to establish loyalty

Facilitate expand opportunities

Ensure renewals

Target Customers

All new Cisco Email Security customers with a contract value less than or equal to $50K

Lifecycle Advantage Partner Customization

	Co-branded: Yes
	Partner supplied contacts: Yes
	Partner value statement: Available in FY19
	Partner phone number: Available in FY19. Default phone number will route to the Digital Success Manager team, unless partner specifies otherwise.

Digital Journey

Please click through the buttons below to explore the Digital Journey.

Welcome

If the customer did NOT purchase software licenses with their Cisco Web Security appliance, they will receive this email. Customers will only receive the welcome email if they purchased within the last 3 months.

Hardware Only Hardware + Software Hardware + Software (Non-Responder)

Set up your web security appliance

Welcome to Cisco Web Security

Welcome to Cisco Web Security. We’re excited about helping you protect your organization from the many advanced threats that exist on the web.

Your first step will be to install the appliance. Our quickstart guides linked below will walk you through the entire installation process, step by step.

Get the Hardware Quickstart Guide

Need help?

For questions on the next steps in the adoption process, we are here to help. Choose your contact option at the bottom of this email.

After you’ve completed your setup, you’ll be well on your way to full web security and protection against the threats of risky or unknown sites.

You have received this email as a customer of Cisco Web Security.

Set up your web security appliance

Welcome to Cisco Web Security

Welcome to Cisco Web Security. We’re excited about helping you protect your organization from the many advanced threats that exist on the web.

To get started, you’ll need to install the appliance. If you need help, our quickstart guides will walk you through the process, step by step.

Get the hardware quickstart guide.

The next step is generating your Web Security licenses by activating your product authorization key (PAK).

Activate your PAK

Not sure how to activate your PAK? Watch this video.

Need help?

If you haven’t received your PAK or need help with the licensing process, contact our Global Licensing Organization through Licensing Help Central or via email at licensing@cisco.com. For reference, your contract number is [Contract ID].

After you’ve completed your setup, you’re well on your way to full web security and protection against the threats of risky or unknown sites.

You have received this email as a customer of Cisco Web Security.

Set up your web security application

Cisco Web Security: Activation

It looks like you haven’t activated your product authorization key (PAK) yet, which is the first step toward generating your Web Security licenses and setting up your system.

Activate your PAK

Not sure how to activate your PAK? Watch this video.

If you haven’t received your PAK or need help with the licensing process, contact our Global Licensing Organization through Licensing Help Central or via email at licensing@cisco.com.

You have received this email as a customer of Cisco Web Security.

Software Support

For software customers only. After 15 day waiting period, this Software Support email is sent.

Setting up your support

Software Support for
Cisco Web Security

Your Cisco Web Security purchase includes the Basic option of Cisco Software Support for Security. This support resource can help you with basic web security issues.

With Cisco Software Support for Security you get:

	24/7 access to the Cisco Technical Assistance Center (TAC) with a 1-hour response time
	Software updates to keep your web security applications running at their best

To utilize your support, first reference your service contract (number [Contract ID]) and associate it with your Cisco account. We’ve put together a how to video if you need help.

Watch the “how to” video

Associate your contract.

After your contract is associated with your account, you can contact the TAC:

•	Open a TAC case online
•	Find your local TAC phone number

You have received this email as a customer of Cisco Web Security.

Configuration

After a 14 day waiting period, the first configuration email is sent.

Configuration Email 1 Configuration Email 2

Setting up your web security application

Configuring your Cisco
Web Security

It’s important that you get the most out of your Cisco Web Security. Follow these steps to set up and configure your web security system.

1. Complete the setup wizard worksheet.

We’ve put together a handy worksheet for you to record the configuration values you’ll need while running the system setup wizard.

Get the worksheet

2. Initiate the setup wizard.

Now that your appliance is installed and your worksheet is filled out, it’s time to configure your setup and policies. This is an easy process, thanks to the setup wizard.

To begin, log into your appliance. Then, click the button below to access a step-by-step guide for running the wizard.

Get the guide

3. Explore the configuration options.

After the setup wizard is complete, it’s time to finish configuring Cisco Web Security to your organization’s unique needs. Here are some of our common advanced configuration options:

•	Connect, install, and configure
•	Create policies to control Internet requests
•	Scan outbound traffic for existing infections

You have received this email as a customer of Cisco Web Security.

Feature Activation

After a 7 day waiting period, this feature activation email is sent. Email content is personalized based on what was purchased.

Cisco Email Security:
Features and Licenses

You want to stay protected from the latest online threats, and your Cisco Web Security Suite can help. You have the Essentials Bundle on your most recent contract, [Contract ID], which provides web filtering and outbreak intelligence.

To get the most out of your Web Security Essentials Bundle, explore best practices and helpful tips in this configuration guide.

Let's maximize your Web Security features!

You have features that need activation.

Cisco Web Security Essentials

Cisco Web Security Anti-Malware

Cisco Web Security Premium

McAfee Anti-Malware

Sophos Anti-Malware

Webroot Anti-Malware

How can we help?

Connect with us to learn more about getting the most out of your Cisco Web Security Suite.

You have received this email as a customer of Cisco Web Security.

Expand

After a 2 week waiting period, this email is triggered if the customer has not activated CloudLock.

CloudLock Premium Bundle Anti-Malware Bundle Essentials Bundle Scan Engines

Protect your cloud users, data, and apps with CloudLock

Cisco Web Security:
CloudLock

Are you adequately protecting your cloud users, securing your cloud data, and defending your cloud apps? Take your organization’s security beyond the web and into the cloud with Cisco CloudLock.

Cisco CloudLock

Cisco CloudLock is a cloud-native cloud access security broker that helps you move to the cloud safely. It protects your cloud users, data, and apps. The simple, open, and automated CloudLock approach uses APIs to manage the risks that exist in your cloud app ecosystem.

Get more information

You have received this email as a customer of Cisco Web Security.

Learn more about Cisco Webroot, Sophos, and McAfee

Cisco Web Security:
Scan Engines

As online risks increase, so does the need for comprehensive antimalware scanning to monitor and detect the myriad hazards that threaten your security. Defend your organization from these advanced threats and take your Cisco Web Security one step further with a powerful scan engine.

Webroot scan engine

The Webroot scan engine, backed by a threat research team at Webroot, performs both request-side and response-side scans. Coverage is strengthened by Phileas (the first automated spyware detection system), which identifies existing and new threats by intelligently scanning millions of sites daily.

McAfee scan engine

The McAfee scan engine is backed by AvertLabs, an industry-leading threat research center. The McAfee database includes both virus and malware signatures and can be configured to perform both signature-based and heuristics-based scanning.

Sophos protection

Sophos offers award-winning protection against known and unknown threats by using Genotype virus-detection technology, which proactively blocks families of viruses. Guard against previously unknown threats, including Trojan horses, worms, spyware, and new and existing viruses.

Get more information

You have received this email as a customer of Cisco Web Security.

Explore the Cisco Web Security Essentials Bundle

Cisco Web Security:
Essentials Bundle

With online threats so common, data breaches happening every day, and many organizations under attack, you can’t afford to take chances with your web security. Here at Cisco, we’ve bundled key security features together to make sure that your organization is fully protected by a collaborative product suite.

Cisco Web Security Essentials Bundle

The Cisco Web Security Essentials Bundle provides enhanced protection and control of your organization’s web traffic using web usage controls (URL filtering and AVC) and web reputation technologies. You get reputation-based defense, application visibility and control technologies, and software subscription support.

Get more information

You have received this email as a customer of Cisco Web Security.

Explore the Cisco Web Security Anti-Malware Bundle

Cisco Web Security:
Anti-Malware Bundle

Cisco Web Security Anti-Malware Bundle

The Cisco Web Security Anti-Malware Bundle combines Cisco’s innovative web-reputation defense with Sophos Anti-Malware and Webroot Anti-Malware. You get protection against a broad range of URL-based threats, as well as award-winning protection and scanning that detect known and unknown hazards.

Get more information

You have received this email as a customer of Cisco Web Security.

Explore the Cisco Web Security Anti-Malware Bundle

Cisco Web Security:
Premium Bundle

Cisco Web Security Premium Bundle

The Cisco Web Security Premium Bundle offers the most robust collection of web security features. It’s a powerful combination of the Essentials Bundle and the Anti-Malware Bundle. Here’s a snapshot:

•	Cisco Web Security Essentials Bundle: Provides enhanced protection and control of your organization’s web traffic using web usage controls and web reputation technologies. Plus, you get software subscription support.
•	Cisco Web Security Anti-Malware Bundle: Combines Cisco’s web-reputation defense with Sophos Anti-Malware and Webroot Anti-Malware. Its protection against a range of URL-based threats, as well as award-winning scanning that detects known and unknown hazards.

Get more information

You have received this email as a customer of Cisco Web Security.

Renewal

Emails triggered at 120, 90, 60, 30, and 0 days to expiration, with a final email triggered at -30 days past expiration for qualified customers.

Security Coverage

It's time to renew your Cisco security license. It takes just a minute to get started.

833-800-3667

We’d like to inform you that your security license(s) expires soon. Let us help continue your protection and renew your license before your organization becomes more vulnerable to attacks.

Your contract details:

Service Type	Contract Number	Expiration Date
WSA	132456789	09/07/2018

Our comprehensive portfolio of security products and services helps you gain clear visibility across your environment, proactively detect and remediate attacks, simplify management, and reduce total cost of ownership. Now is also a good time to install any outstanding software updates to ensure you have the latest security protections.

Need more information? To review contract details, contact your Cisco partner.

Thank you for your continued business.

P.S. Based on your current security architecture, we recommend asking your partner about these Cisco Security products:


AnyConnect	Cisco Umbrella

If you don’t handle Cisco security renewals for your organization, please forward this message to the appropriate party. If you have already renewed your contract or have received this notice in error, please disregard this message.

Journey Assets

Setup and Installation Guide

How to Generate a License from a PAK