Objectives

Lifecycle Advantage Email Security Adopt Campaign Objectives

Primary objective: Make sure our customers are USING and REALIZING VALUE from their Cisco Email Security solution.

This digital journey will help customers:

Scale customer engagement coverage

Accelerate adoption to establish loyalty

Facilitate expand opportunities

Ensure renewals

Next

Target Customers

All new Cisco Email Security customers with a contract value less than or equal to $50K
Next

Lifecycle Advantage Partner Customization

Co-branded: Yes

Partner supplied contacts: Yes

Partner value statement: Available in FY19

Partner phone number: Available in FY19. Default phone number will route to the Digital Success Manager team, unless partner specifies otherwise.

Digital Journey

Please click through the buttons below to explore the Digital Journey.

Welcome

If the customer did NOT purchase software licenses with their Cisco Email Security appliance, they will receive this email. Customers will only receive the welcome message if they purchased within the last 3 months.

  Getting started with your Email Security appliance  
 
Cisco Email Security Welcome to Cisco Email Security
Thank you for your recent Cisco Email Security appliance purchase. Your success is our success, so we will continue to provide all the resources you need to accelerate your email security.
Need help?
If you purchased Smart Net Total Care with your Email Security appliance, you have access to the Technical Assistance Center (TAC).
Open a TAC case online
Find your local TAC team phone number
For questions on the next steps in the adoption process, we are here to help. Choose your contact option at the bottom of this email.
Contact us
 
  You have received this email as a customer of Cisco Email Security.  

Software Support

After 15 day waiting period, this software support email is sent.

  How to associate your contract and access software support  
 
Cisco Email Security Cisco Email Security:
Software Support
Your Cisco Email Security purchase includes the Basic option of Cisco Software Support for Security.
With the Basic option of Cisco Software Support for Security you get:
24/7 access to the Cisco Technical Assistance Center (TAC) with a 1-hour response time
Software updates to keep your email security applications running at their best
To utilize your support, you first need to associate your service contract number [Contract ID] with your Cisco account.
Associate your contract
Here's a video if you need help.
Once your contract is associated, you can contact TAC.
Open a TAC case online
Find your local TAC team phone number
Contact us
 
  You have received this email as a customer of Cisco Email Security.  

Configuration

After a 14 day waiting period, the first configuration email is sent.

  Configuring your Email Security  
 
Cisco Email Security Cisco Email Security:
Configuration
Now that you are a part of the Email Security family, let’s make sure you get the most out of your product.
First, we’ll help you decide how to deploy your Email Security appliance, and then we will help you to quickly configure your hardware and software.
Deployment options
We recommend one of two options for connecting to your network. Choose either:
• The "one combined (incoming/outgoing) listener" setup
• The "two separate (incoming/outgoing) listeners" setup
Not sure which one is right for you? View these network scenarios to learn more and get started.
Configuration setup wizard
Once your appliance is setup, it’s time to configure your settings and policies—a process made easy with help from our system setup wizard. Simply log into your appliance to get started.
Read setup guide
Advanced configuration options
Do you want to get more out of your email security? Realize the power of next- generation email security by applying advanced configuration to your Cisco Email Security appliance.
Here are some of our popular advanced configurations.
• Cisco Advanced Malware Protection File Reputation and Analysis Setup
• Configuring Email Security Appliance for LDAP queries
• Email authentication (DKIM, SPF, SIDF, and more)
Contact us
 
  You have received this email as a customer of Cisco Email Security.  

Feature Activation

After a 7 day waiting period, this feature activation email is sent. Email content is personalized based on what was purchased.

 
Cisco Email Security Cisco Email Security:
Features and Licenses
In a world where security is evolving daily, you want to stay protected from the latest email threats. Your Email Security Suite is there to help.
It looks like you have some licenses to activate on your most recent contract, [Contract ID].
The detials for which features you need to activate are listed below and the activation guide will help you get started.
Here's a breakdown of your current features.
Let's maximize your Email Security features!
You have features that need activation.
Centralized Management: 500 Licenses
Envelope Encryption (PostX): 500 Licenses
IronPort Anti-Spam: 500 Licenses
RSA Email DLP: 500 Licenses
Sophos Anti-Virus: 500 Licenses
Virus Outbreak Filters: 500 Licenses
Graymail Safe-unsubscribe: 500
Here's how we can help:
Connect with us to learn more!
Contact us
 
  You have received this email as a customer of Cisco Email Security.  

Expand

After a 14 day waiting period, the customer will receive this email
if they do not have the Data Loss Prevention feature.

  Prevent leaks, enforce compliance, and protect your brand  
 
Cisco Email Security Cisco Email Security:
Data Loss Prevention
Cisco Data Loss Prevention offers high-performance, comprehensive technology that helps organizations prevent leaks, enforce compliance, and protect their brands and reputations. This is done by creating Data Loss Prevention policies that are used to scan outgoing messages for any data that may violate laws or corporate policies.
Data Loss Prevention
The Data Loss Prevention feature prevents users from maliciously or unintentionally emailing sensitive data from your network. You can enforce the types of data users are allowed to send through email by monitoring and enforcing data security policies.
Talk to an Email Security expert
Contact us
 
  You have received this email as a customer of Cisco Email Security.  

Feature Education

After a 5 day waiting period, this email is triggered if the customer has a PXE license.

  Learn more about Cisco Talos Senderbase  
 
Cisco Email Security Cisco Email Security:
Talos Senderbase
As a Cisco customer, you’re plugged in to the power of Talos, one of the largest threat intelligence teams in the world. The Talos team dynamically updates Cisco Email Security solutions every 3 to 5 minutes, providing you with the latest threat intelligence and protection 24 hours a day.
To supercharge your email security, we invite you to take full advantage of the Talos SenderBase settings by:
Filtering messages based on Talos cutting edge threat analytics
Defining sender groups by Talos reputation analytics
Contributing to the largest threat-detection network in the world
Talos SenderBase Resources
Interested in learning more? Take advantage of the world's largest threat intelligence team with the resources below.
• Talos - Comprehensive Threat Intelligence
• Talos SenderBase FAQs
• SenderBase Network Participation
Contact us
 
  You have received this email as a customer of Cisco Email Security.  

Renewal

Emails triggered at 120, 90, 60, 30, and 0 days to expiration, with a final email triggered at -30 days past expiration for qualified customers.
Security Coverage
It's time to renew your Cisco security license. It takes just a minute to get started.
833-800-3667 Contact us
We’d like to inform you that your security license(s) expires soon. Let us help continue your protection and renew your license before your organization becomes more vulnerable to attacks.
Your contract details:
Service Type Contract Number Expiration Date
ESA 132456789 09/07/2018
Our comprehensive portfolio of security products and services helps you gain clear visibility across your environment, proactively detect and remediate attacks, simplify management, and reduce total cost of ownership. Now is also a good time to install any outstanding software updates to ensure you have the latest security protections.
Need more information? To review contract details, contact your Cisco partner.
Thank you for your continued business.
P.S. Based on your current security architecture, we recommend asking your partner about these Cisco Security products:
AnyConnect Cisco Umbrella
If you don’t handle Cisco security renewals for your organization, please forward this message to the appropriate party. If you have already renewed your contract or have received this notice in error, please disregard this message.