However, during the first phase of implementation, a technical issue threatened to derail the entire deal.
The client had chosen Zabbix for its network and IT monitoring solution—and Zabbix did not support Cisco UCS. Altering this monitoring strategy was non-negotiable. Dell quickly took advantage of the incompatibility to re-establish its position with the client.
Leveraging the DSI Program and one of its partners
The Cisco account team wasn’t about to let the client live with a lesser server solution. They reached out to the Cisco DSI Program team to explore ways to address the technical issue. IGNW was identified as the best candidate.
IGNW, with its lengthy history of solving complex IT challenges, proposed developing a custom Zabbix software adapter that integrated with Cisco UCS Manager and Cisco UCS Director. The client would retain full management functionality of Zabbix, and still gain all the technical and performance advantages of Cisco UCS. Development funding from the Cisco DSI Program helped ensure the project and ultimately secure the server business.
Deepening the client relationship
Shortly after deploying the adapter, the client asked IGNW and Cisco to conduct a Programmability Workshop to help them optimize their Cisco networking and voice solutions. In four days of collaborating with 14 of the client’s engineers, Cisco and IGNW helped shore up the IT automation strategy and showed them how to gain more from their solutions by altering how they consumed Cisco Open APIs.
Through the deeper engagement with the client’s IT team, new opportunities were soon uncovered, such as adding custom features and capabilities to voice and collaboration solutions. Other projects now in discussion will further expand the Cisco footprint across the client’s enterprise.
Today, the Cisco team is working with IGNW to replicate this win at other accounts. The Cisco team frequently invites IGNW to meet with clients facing similar technical hurdles or customization needs.
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